Support

How can we help?

Questions, a technical issue or feedback? Email us and we’ll reply within 48 hours.

Common questions

I didn’t get my verification code

Check your spam folder, then tap Resend. The code is valid for 10 minutes.

How do I change my username or password?

In the app: Settings → Account.

How do I delete my account?

Settings → Account → Delete Account. You have 30 days to change your mind: sign back in during that time to restore your account.

How do I take a break without deleting?

Settings → Account → Deactivate Account. Your profile is hidden until you sign back in.

How do I manage Wisp+?

Wisp+ is billed by Apple. Manage or cancel it in iPhone Settings → your name → Subscriptions, or tap Restore in Wisp+ if you changed phones.

Who can send me anonymous questions?

You decide. Go to Settings → Anonymous questions to turn Ask on or off and choose who can ask.

Private account
Settings → Privacy. Only followers you approve see your posts.
Block or mute
Tap ⋯ on a post or profile. Block someone to cut them off from you, or mute them to stop seeing their posts.
Report
Tap ⋯ next to a post, message or profile and choose Report. We aim to act within 24 hours.
Anonymous questions
Turn them off, limit them to people you follow, or block a sender from your Ask inbox without ever learning who it is.
In Cubes and Live
Hosts can mute, remove and block people. Anyone can leave at any time.
Deactivate or delete
Settings → Account. Deleting is permanent after a 30-day grace period.

If someone is in immediate danger, contact your local emergency services first.